Privacy policy

Your Personal Data Confidentiality is one of our main concerns.

This document aims to inform you about the processing of your personal data in the context of using the website http://alionexagro.md, which we will refer to as the "site."

Contents

Categories of Personal Data Processed
Purposes and Legal Grounds for Processing
Duration of Data Processing
Disclosure of Personal Data
Transfer of Personal Data
Your Rights
Minor Privacy
Changes to the Privacy Policy

1. Categories of Personal Data Processed

A. If you are a client of the site, we process your personal data, such as:

Name and surname
Phone number
Email address
Billing address
Delivery address
Data regarding how you use the site (e.g., preferences, behaviors, browsing habits)
Any other categories of data that you provide directly when creating a user account, placing an order through the site, or in any other manner that results from using the site.

If you create an account on the site using your Facebook or Google account, we will process the following public profile data from these applications: username, email address.

If you choose to create a user account before finalizing an order for a product available on the site, you will be asked to provide your email address, based on which an account will be created automatically.

If you do not finalize the order, the email address and other data provided will not be stored, and the created account will be automatically deleted.

B. If you are a visitor to the site, we process your personal data that you provide:

Directly in the context of using the site, such as the data you provide in the contact/questions/complaints sections
Indirectly, data such as: IP address, browser used, browsing duration, search history, operating system used, language and viewed pages, complete URLs, click sequences to, through, and from our site, information or products viewed/searched for, visit duration on specific pages, interaction with pages (e.g., scrolling, clicks), user behavior data.

2. Purposes and Legal Grounds for Processing

A. If you are a client of the site, we process your personal data for the following purposes:

To conduct the contractual relationship between you and us, including order processing, validation, dispatch, and invoicing, informing you of your order status, organizing product returns, etc.
Legal Ground: The processing of your data for this purpose is based on the contract between you and us, as defined in the Terms and Conditions. Providing your personal data is necessary for the execution of this contract. Refusal to provide the data may result in the impossibility of fulfilling the contractual relationship.
To comply with legal obligations, including tax obligations and archiving requirements.
Legal Ground: The processing of your data for this purpose is necessary based on legal obligations. Refusal to provide the data may result in the inability to comply with legal obligations and, consequently, the inability to offer services through the site.
For marketing purposes, such as sending commercial communications via email or SMS about products and services offered through the site.
Legal Ground: The processing of your data for this purpose is based on your consent, if you choose to provide it.

You can express your consent by checking the appropriate box when creating an account or later in the "My Account" section. You can unsubscribe from such commercial communications using the option at the end of each email/SMS containing commercial content.

For conducting various analyses and reports on how the site functions, creating user preference profiles to improve the experience on the site.
Legal Ground: Processing for this purpose is based on our legitimate interest in continuously improving customer experience. Refusal to provide data for this purpose will not have negative consequences for you.

B. If you are a visitor to the site, Alionexagro.md processes your personal data for the following purposes:

For marketing activities, such as sending commercial communications via email or SMS about products and services offered through the site.
Legal Ground: The processing of your data is based on your consent.

You can express your consent by completing and checking the appropriate box in the newsletter subscription form on the site.

To resolve complaints and monitor traffic to improve the user experience on the site.
Legal Ground: Processing for this purpose is based on Alionexagro.md's legitimate interest in ensuring the site's proper functioning and improving visitor experience, including responding to comments, questions, or complaints.

3. Duration of Data Processing

We will process your personal data as long as necessary to achieve the purposes mentioned above. If you are a client, we will process your data throughout the duration of the contractual relationship and afterward according to legal obligations (e.g., financial documents must be kept for 10 years from the close of the fiscal year in which they were created).

If you opt to delete your user account, we will interpret this action as your wish to unsubscribe from commercial communications regarding our products and services.

However, deleting your account will not automatically delete your personal data. If you wish to stop the processing of your data or request data deletion, you can exercise your rights outlined in Section 6 below.

4. Disclosure of Personal Data

We do not rent or sell your personal data to third parties. In certain situations, data may be accessible to third parties such as service providers, transport operators, hosting providers, IT companies, which are bound by contract to maintain data confidentiality.

5. Transfer of Personal Data

Personal data provided may be transferred outside of the Republic of Moldova, but only to countries within the European Union.

6. Your Rights

You have the following rights under data protection laws:

The right to be informed, the right to access your data, the right to rectification, the right to deletion ("the right to be forgotten"), the right to restrict processing, the right to data portability, the right to object, and the right not to be subject to automated decisions.

7. Minor Privacy

We do not knowingly contact or collect information from persons under the age of 18. If we become aware of such information, we will either obtain parental consent or delete the data from our servers.

8. Changes to the Privacy Policy

We reserve the right to modify this privacy policy. In the event of major changes, you will be notified via email (if possible) or through a specific message on the site.

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